Northwood received a call from case manager SA stating Northwood CSR (SR) is extraordinary. Everyone is quick to what people do wrong but she called Northwood’s CSR (SR) about an issue with CVS Pharmacy and within minutes off the phone with Northwood CSR (SR), she received a call stating it was taken care of. She stated 98% of the time Northwood is perfect. She went on to state she would be lost without Northwood.

– Case Manager SA


This was a very unique and complicated vehicle modification including equipment already installed , new equipment, and a vendor who is not a Northwood Provider. I was given the impression by Northwood’s CSR, with a senior Northwood CSR’s oversight, did the majority of the leg work.

I just wanted you to know the great job Northwood’s CSR did and excellent customer services received by all parties involved in this matter. I am sure Northwood’s senior CSR was in the background doing the excellent work we have come to receive from her too.

Thanks all of you,

– Auto No-fault Adjuster


I don’t know who does the hiring over there, but you guys are amazing I wouldn’t be able to do it without the DME team.

– Auto No-Fault Case Manager


Thanks for the great service! Always happy to refer my client’s needs to Northwood!

– Nurse Case Manager


I had a patient that was being discharge to pass at home and Northwood’s CSR worked her butt off to make it happen. I really appreciate how much the CSR helped me with this file. She was Great!! She made sure that everything had gotten take care of. Just want to let he know what a great job she did on this file and how much I appreciated it.

– Auto No-Fault Adjuster


Northwood sent me a price correction on the same day they sent me the DME price. They are always so efficient, they are very responsive, and so helpful. I love working with them. Just thought you should know that they always provide quality services.

– Workers’ Compensation Claims Representative


I want to “Thank You” and Northwood for thinking of us, it is Northwood that is such a great help. The girls are all so helpful and wonderful to work with. If I had time, I would name them, but just know ALL of them are tops and very much appreciated.

– Auto No-Fault Adjuster


I work with many different insurance companies while providing Action Trackchairs to our MI auto no fault clients. Some claims processes are long and drawn out, this is not the case when I work with Northwood.

I must say that Northwood’s Customer Service Representation has always made the process simple and pleasant, and I’m very pleased and impressed at the level of service she provides. They were prompt to return emails and or calls, and represents your company, the clients, and the insurance company in a highly professional manner. It’s a pleasure working with you.

– Auto No-Fault


Northwood is my favorite company for DME and transportation. I absolutely appreciate how quick your responses are J Thanks.

– Workers’ Compensation Examiner


Certain life experiences have recently taught me that kindness is not a common trait in people.

Your kindness in assisting me is most appreciated and a most memorable thing.

Thank you, and bless you, and all at Northwood who thought to treat me kindly.

– Auto No-Fault/PIP Claimant


Thank you for obviously moving so expediciously as you always do. Your so quick and right on time with everything. You provide such great service to everybody. I just wanted to say thank you for always taking great care of us.

– Auto No-Fault Claimant


Can’t thank you enough for all your help and your timeliness, you’ve been wonderful to work with.

Thank You!

– Auto No-Fault Case Manager


I’ve enjoyed using Northwood over the years and thought you should know that one of the best attributes of your company (for me) is that even when mistakes happen……I can always count on them being resolved in a timely manner. This is something I don’t get from other DME vendors.

– Workers’ Comp Nurse Case Manager


I love working with Northwood. You guys are very efficient.

– Auto No-Fault Case Manager


I enjoy working with Northwood and I feel your customer service is amazing. One of my files has been confusing and I’ve always had a great experience with your staff.

– Medical Case Manager / Auto No-Fault


I do want to tell you everyone at Northwood has been so very helpful!!!! You are now at the top of my list for medical equipment!!! I will pass on the word about your great service to the other case managers at our company. The information you sent me has already been added to our profile list.

– Senior Case Manager


I just had my first experience with Northwood’s after hours service. Great service! Theresa did a great job!!! My claimant needed an early refill on a prescription.

– Auto no-fault/PIP client


Keotta and Teresa are great to work with, I actually rely on working with them because they make it so manageable. Please don’t let them go anywhere J

– Auto no-fault External Case Manager


Northwood has been so wonderful. With everything we have been through, Northwood is so beautiful, helping to replace my wheelchair that was damaged in the accident, getting my old bed taken down and replaced with a hospital bed. Northwood made everything go so smoothly.

– Auto no-fault/PIP client


I didn’t know where else to turn. I didn’t want to bother you but you guys were always so helpful to me when I was in medical management. It was always great to work with Northwood. Because of you guys our job as an adjuster was made easier to assist our members.

– Auto no-fault/PIP client


Everyone at Northwood is so wonderful and helpful. You guys go over and beyond to help me!

– Auto no-fault/PIP client


I’ve dealt with a lot of agents over the years Northwood has helped me beyond my wildest dreams. CSR is so special and one of your best customer service reps.

– Auto no-fault/PIP client

I want you to know that my job would NOT be possible without all of the wonderful women of Northwood. The professionalism, the promptness and customer service rendered to my patients and myself is outstanding. Thank you for all of your hard work!

– Workers’ compensation client


Thank you very much for the excellent coordination and facilitation Cortney! I just can’t thank you all for the work you do to help me on my files.

– Workers’ compensation client


Thank you Courtney for your stellar work on this DME request and the fabulous assistance with coordination of care and treatment for discharge. I can’t thank you all enough for the work you do to assist us on files.

– Workers’ compensation client


Thank you all so very much. Your response time on my questions is amazing! I know that this will be a huge relief for my client as she prepares to transition home.

– Workers’ compensation client

You and your team of amazing people have made my job here very successful and made me look like I knew what I was actually doing. Every time I called with a crisis, you responded and made lemon pie out of a lemon rind. You are just amazing people.

– Workers’ compensation client


I want to take a few seconds to say thanks for the excellent customer service from you today. As you know I am backing up the adjuster assigned to this case and the NCM also happens to be on vacation today. You took my call, all the medical and contact information and just ran with it….and as we all know, ~ all urgent discharges needing extra “stuff” always take place on Fridays! You made my job so much easier. It truly is appreciated. So…. MANY THANKS!

– Workers’ compensation client


Let me just say that I just love Northwood. I think they do a great job and respond immediately to our needs. See note below. It really helps make our jobs easier when I get them the contact information and they coordinate this for us.

– Workers’ compensation client


Charlotte waited with me to assure I would get to the appropriate individual to assist me. I was extremely happy with everything she did. Thank you Charlotte.

– Health Plan client