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Latest News

    • 30 AUG 18
    • 0
    How Northwood Helps Revamp the Prescribing Process

    How Northwood Helps Revamp the Prescribing Process

    Many claims administered by your insurance company typically contain one or more physician-prescribed services. As you know, claims can be rather involved and complex in general and the addition of multiple prescribed services only adds to this complexity. While adjusters may be used to working with the prescribing process, your claimants typically are not. Following

    • 31 JUL 18
    • 0
    WHY QUALITY OF CLAIMS SERVICES MATTERS

    WHY QUALITY OF CLAIMS SERVICES MATTERS

    For an adjuster or examiner, the process of administering a claim and dealing with several providers for a single claimant is typically quite common and routine. However, the claims process from a claimant’s perspective can be rather complicated and, more often than not, a major source of frustration for claimants. This is doubly true when

    • 24 JUL 18
    • 0
    Top 5 Questions that Can Help Indicate Claimant Satisfaction

    Top 5 Questions that Can Help Indicate Claimant Satisfaction

    Administering automobile no-fault claims involves many facets, not the least of which centers on ensuring an excellent claimant experience. Claimant satisfaction is correlated with policy renewals. If a claimant is not satisfied with his or her claim, they are much less likely to renew their policies when their renewal date arrives. The J.D. Power 2016

    • 28 JUN 18
    • 0
    Is your claimant experience resulting in renewals?

    Is your claimant experience resulting in renewals?

    At first glance, claims experience and policy renewals may not seem directly linked. However, insurance companies must uphold stringent standards of excellence to ensure their claimants experience the highest levels of satisfaction throughout the entire claims process. Unsatisfied claimants translate into unhappy insureds, which can often lead to the loss of those same insureds when