Breaking news - July 1 bid ratesJuly 1, 2010 is the new target deadline for CMS to announce new single-payment rates for the Round 1 rebid of competitive bidding. For up to date information on the bid rate release, visit HomeCare Magazine at www.homecaremag.com. HR Coner - Customer Service Improvement IdeasWhether a business is primarily an online store or a storefront with multiple locations, providing excellent customer service is the key to the long term success of any business. In today's economy more than ever, adapting a business to provide every single customer a better shopping experience than the competition is the cornerstone to survival. HR Corner - Customer Service Improvement Ideas Part 2If a business is truly committed to making excellent customer service a top priority, several steps must be taken. Ideally, the organization already has a Quality Operating System in place and has identified customer service as a key measurable. Healthwatch - Pulmonary Embolism Pulmonary embolism occurs when a blood clot that forms in a leg or the pelvis breaks free and travels to the lungs, where it can cause a blockage in an artery. These types of clots can be fatal and cause more than 100,000 hospitalizations in the United States each year. |